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Returns
- You can return items within 30 days of delivery.
- Items must be in original condition with tags attached.
- Return shipping costs are the customer’s responsibility, unless the item is defective or was sent in error.
Refunds
- Refunds will be issued in the original payment method.
- Refunds will be processed within 5-7 business days of receiving the returned item.
- You will receive a full refund, minus return shipping costs, if applicable
Exchanges
You can exchange items for a different size or color, subject to availability. Exchange shipping costs are the customer's responsibility, unless the item is defective or was sent in error.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us within 3 days of delivery.
- We will provide a prepaid return shipping label or offer a replacement item.
Non-Returnable Items
Sale items or items marked as "final sale" are non-returnable
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at info@mattelelegance.com